ServiceNow - Admin

All facets of this crucial software are handled equitably thanks to
our Servicenow-Admin.

Join for the Demo Classes on every Saturday for : Servicenow – Admin

Overview

key characteristics

Certification

Course Highlights

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ServiceNow - Admin Training Institute in Hyderabad

Course Overview

The top training in Hyderabad is guaranteed with the ServiceNow – Admin
course at Mohansh Technology. All facets of this crucial software are handled equitably thanks to our ServiceNow. An important ServiceNow – Admin tool that improves the financial stability of any company. A financial supply chain management (FSCM) system may include ServiceNow. ServiceNow – Admin aids in creating, organizing, and managing finances to help a business reach its financial objectives.

key characteristics:

Call us for more Details

+91 9154465446

Course Highlights and Why Mohansh Technology's Service Now - Admin Course

User and Access Management
Creating and managing user accounts
Assigning roles, groups, and permissions
Configuring access controls and security settings
Managing user profiles and preferences

Configuration Management Database (CMDB) Management
Configuring CMDB classes, attributes, and relationships
Defining CI (Configuration Item) types and categories
Importing and reconciling CI data
Establishing CI relationships and dependencies

Incident Management
Configuring incident states, categories, and priorities
Customizing incident forms and fields
Defining SLAs (Service Level Agreements)
Managing incident assignment and escalation rules

Problem Management
Configuring problem states and priorities
Creating and managing problem records
Analyzing root causes and implementing workarounds
Establishing problem resolution processes

Change Management
Configuring change states, types, and categories
Defining change workflows and approval processes
Managing change schedules and calendars
Auditing and tracking changes for compliance

Service Catalog Management
Designing and maintaining the service catalog
Creating and publishing service catalog items
Configuring item variables and workflows
Managing catalog categories and visibility

Knowledge Management
Configuring knowledge bases and categories
Creating and organizing knowledge articles
Establishing article workflows and approvals
Promoting knowledge sharing and collaboration

Service Level Management
Defining and managing SLAs, OLAs (Operational Level Agreements), and UCs (Underpinning Contracts)
Monitoring SLA performance and compliance
Analyzing SLA metrics and generating reports
Continually improving service levels and customer satisfaction

Reporting and Analytics
Designing and creating custom reports and dashboards
Configuring report schedules and subscriptions
Defining and monitoring key performance indicators (KPIs)
Analyzing data trends and identifying areas for improvement

Integration and Data Management
Configuring inbound/outbound integrations with external systems
Establishing data imports and exports
Mapping and transforming data between systems
Monitoring integration performance and troubleshooting issues

— Upcoming

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